It is impossible to get hold of someone that has the power and ability to give solutions or options instead of saying I can't do nothing for you. I also offer to return all my purchase that are not expired and are safely stored and get a refund, but is was rejected too. They say the system doesn't allow what is the most ridiculous excuse since every system can be overridden. I asked them to refund my credit card and charge my EBT card as it was supposed to be done, but they refused it. I tried reaching out to them but they are adamant to not fix the problem.
I mistake was trusting that they would use my primary card that is the EBT card for the purchase. I didn't expect to be blind sided by this company. I just check on my credit card charges before I make a payment and my credit card is due on Aug 26, so I didn't had a reason to check it. They argued that I waited to long to complaint. People would never think that by add items to the cart would change the payment preference method, because you just allowed the use of the credit card for non EBT eligible items. This is a very shade procedure, I didn't see any warning that they would charge my credit card if I added more items. I made other purchases where I added items and it was correctly charged to my EBT card, but they told me that they changed the system after I made the purchase, between July 25 and Aug 22. These are ebt eligible items as it is shown on the receipt, but yet they charge your credit card. They say that if you add items after you check out they charge the credit cad what is incomprehensible since they encourage you to add items after you place your order and tell you that if they are not shopping yet you can add items. They have several excuses to not fix the problem. The total order was $207.33 where $182.90 was EBT eligible and should be charged to my EBT card, instead they made three charges to my credit card $40.00, $50.00, and $55.00 and only charged $43.61 to my EBT card. I never had a problem before, but on this date they charged me $145.00 on the credit card instead of the EBT card.
My account has an EBT card that is to be charged with all eligible EBT items and my credit card is only to be used for delivery charge and charges that are not EBT eligible. I made an order to Instacart on July 25, 2022.
0 kommentar(er)
